What Clients Say About Working with Sauh Law

The Situation

A retired secondary school teacher from Selangor contacted us after noticing that his monthly government pension appeared lower than colleagues who had retired at a similar grade. He had no legal background and was unsure whether there was a genuine issue or whether the calculation was correct.

What We Did

We conducted a pension entitlement review and compared his service record against the pension calculation on file. The review identified an eight-month period of service that had not been credited, likely due to an administrative error during a transfer between states. We documented the discrepancy formally and submitted an appeal to the relevant authority.

The Outcome

The appeal was accepted and the service period was reinstated. His pension was recalculated and backdated accordingly. The matter took approximately four months from the initial review to resolution. He has since referred two family members to the practice.

The Situation

A Kuala Lumpur professional found that several years of EPF contributions made through a former employer appeared missing from her account statement. The employer had since closed. She had received no satisfactory explanation from EPF despite multiple enquiries over the preceding eighteen months.

What We Did

We obtained the relevant employment documentation and payslip records, then submitted a formal dispute to EPF with a clearly structured account of the missing contributions, the applicable statutory obligations, and the documentary evidence. We followed up at each stage of the EPF investigation process.

The Outcome

EPF confirmed that the contributions had in fact been received but not correctly posted to the account due to a processing error. The account was corrected and all amounts — including accrued dividends — were restored. Total time from engagement to resolution: approximately six months.

The Situation

Following the death of her husband — a long-serving federal civil servant — a widow in her sixties found herself dealing with a survivor pension claim that involved incomplete records, a dispute over qualifying service length, and correspondence from two different government departments simultaneously.

What We Did

We took on the comprehensive package, consolidating all correspondence through a single point of contact. We reconstructed the service record from available employment documents, engaged both relevant departments separately, and submitted the survivor pension application with full supporting documentation. We updated our client at each meaningful stage without burdening her with unnecessary detail.

The Outcome

The survivor pension was approved at the correct rate after a review of the disputed service length. The matter took approximately eight months and involved correspondence with two ministries. The client's primary feedback was that having one person handling everything made a genuinely difficult period much more manageable.